Salesforce cloud-based CRM

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Customer 360, the entire portfolio of Salesforce products, helps you connect with your customers in a whole new way. Now everyone — your marketing, sales, commerce, service, IT, and data teams — can work smarter and be more productive with connected data, trusted AI, and the #1 AI CRM.

Get to know your customers through unified profiles. Personalize offers across any channel with AI. Build lasting relationships that drive business growth.

Sell faster, smarter, and more efficiently with Sales Cloud, the #1 AI CRM built on Einstein 1. Empower your entire sales organization with data from any source and trusted AI for sellers, leaders, ops, and even partners. Engage buyers effectively, improve seller productivity, close deals faster, and grow revenue on the most complete sales platform.

Transform how service teams deliver value across every customer touchpoint — from customer experience, engagement, processes, automation, and service operations. Grow customer lifetime value, reduce costs, and maximize efficiency when you reimagine service with Service Cloud, from the contact center to the field.

Scale commerce with confidence on the most complete platform. Simplify everything from setting up your digital storefront to driving sales on any customer touchpoint with AI and automation powered by the Einstein 1 Platform.

Salesforce AI delivers trusted, extensible AI grounded in the fabric of our Platform. Utilize our AI in your customer data to create customizable, predictive, and generative AI experiences to fit all your business needs safely. Bring conversational AI to any workflow, user, department, and industry with Einstein.